We’re sorry
That’s not the experience we wanted for you.
Thank you for telling us first. A handful of people made your piece by hand — and the same people will read this and make it right.
A human reads it — today
No ticket queue. Your message lands with the same small team that packs the boxes.
Fix, remake or refund
Whatever is fair for what went wrong — you choose, we don’t argue.
Nothing is too small
A loose stitch, a late parcel, a colour that’s off — all worth telling us.
Prefer email? Write to support@mydollfy.com any time. We fix, remake or refund — your call, no forms beyond this one.