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Shipping policy

Our top priority is providing the most excellent service with high quality customized products. At My Dollfy, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential. 

Please check out our obligation of shipping below:

Production and Standard Delivery times

Please keep in mind that your package's Estimated Arrival = Order Processing Time + Artisan Production Time + Shipping Time

  • The production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition, and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you. 
  • Shipping time is calculated from the day your order leaves our door to your delivery address.

Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:

U.S domestic orders (Unit: business days)

Order Processing Time: Your order will be processed within 1 day. During this time, you can request a refund without any charges.

Artisan Production Time: Our skilled artisans will meticulously handcraft your product within 5-7 days from the time of ordering. During this time, you can request unlimited additional details to be included. Please note that once the product is completed, no further modifications can be made.

Shipping Time: Once your product is ready, we will use reliable and fast shipping carriers such as USPS, DHL, FEDEX, etc., based on your location and the availability of each carrier. On average, shipping time ranges from 7-10 days.

It may take additional days if orders have to go through customs. We do not influence the customs process, and we apologize for any inconvenience due to delivery delays resulting from this.

Special Note: 

  • Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number, and you can follow the package all the way home. 
  • Tracking Number: Within 1-3 days after we ship your order, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and know the estimated delivery time.
  • With busy special occasions including (but not limited to) Valentine's Day, Women's Day, Mother's Day, Father's Day, and Halloween or Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee on time arrival or take responsibility for late delivery of orders placed after cut-off dates. 

Shipping Fee

The shipping fee will be calculated at checkout. It depends on the shipping location and the items' weight.

  1. FREE STANDARD SHIPPING (2 - 4 Weeks) - No Preview Photo: All orders over $99 are eligible for free standard shipping with our standard shipping package. This option does not include a preview photo of your order before shipping.

  2. STANDARD SHIPPING (2 - 4 Weeks) - No Preview Photo: For orders under $99, we offer standard shipping at a flat rate of $9.95. This option does not include a preview photo of your order before shipping.

  3. STANDARD SHIPPING (2 - 4 Weeks) - Get a preview photo of your order before it ships out - Unlimited Editing: This option is available for all orders, and if you wish to preview and edit your product, we offer this service for a fee of $19.95. You will have the opportunity to view your doll before it is shipped and make unlimited edits until you are satisfied with the final result.

  4. SHIPPING INSURANCE (2 - 3 Weeks) - Get a Preview & Unlimited Editing - Free exchanges or refunds for lost or damaged items: With this package, in addition to the preview and editing service, we prioritize the shipping of your order, ensuring quicker delivery. Furthermore, if your order is lost or damaged during transit, we will provide free exchanges or refunds for you. This package is priced at $29.95.

Please note that all shipping durations mentioned are estimated timeframes, and actual delivery times may vary based on your location and other factors. We strive to provide the best possible service and ensure your satisfaction with every order.

Incorrect/Insufficient Shipping Address

Please make sure all details, including the recipient's name, are correct. Otherwise, the items will be returned to our shipping partners' warehouses and disposed of by them. My Dollfy is not responsible for the unsuccessful delivery of your order due to incorrect/insufficient shipping information.

If you want to change your address, please contact us within one day of placing your order. After one day, we cannot modify your delivery details. 

We might attempt to contact you to get your confirmation if there are problems with your shipping address, like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on time delivery of your order in these scenarios.

Thank you for choosing My Dollfy, and please don't hesitate to contact us via Support@mydollfy.com or fill in the form https://www.mydollfy.com/pages/contact if you need any further information or assistanc

 

Email: support@mydollfy.com

Phone number: +1 707 238 2523

US Address: 2055 Limestone Rd STE 200-C, Wilmington, DE 19808, United States